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Serving Canadians Since 1982

Fort McMurray Wildfire Emergency

  • A message from our president and CEO:

    May 18, 2016 (Edmonton, AB)

    As you are all aware, wildfires continue to threaten the RM of Wood Buffalo, and there is no timeline as to when the residents can return to their homes.

    Please be patient as the government agencies work to make your community safe for your return.

    Our thoughts remain with you all, and we are continuing to pray for rain.

    Should you have any questions regarding your claim, please contact the numbers below.

    Gene Paulsen

  • If your broker is Surex Insurance Brokers, please contact the Calgary office switchboard: 403-262-7600
    or toll free: 1-800-372-9295

    All other brokers, please contact the Edmonton office switchboard: 780-424-3986
    or toll free: 1-800-272-5614

    After hours: 1-800-272-5614

  • Follow us on Twitter for news and updates

  • Alberta government releases wildfire damage surveillance app

    May 17, 2016 (Edmonton, AB)

    The Alberta government has released an online mapping application that will give Fort McMurray residents the opportunity to view the status of their properties following the wildfires.

    *To properly access the map, use this exact URL without altering: https://cdn.albertamapservices.ca/FortMcMurray*
    *The application uses satellite imagery provided by the Government of Canada.*

  • Evacuee Information from Alberta Government

    May 16, 2016 (Edmonton, AB)

  • Memo to Our Fort McMurray Customers

    May 10, 2016 (Edmonton, AB)

    Our Catastrophe Team is assembling and will be ready to adjust your claim when access is granted to Fort McMurray. Your adjuster will be contacting you to begin the process and answer your questions. We appreciate your patience and understanding during this time.

  • A message from our president and CEO:

    May 10, 2016 (Edmonton, AB)

    As we begin the second week of helping our customers, we have realized how this event has affected so many. Our thoughts and prayers continue for the residents of Fort McMurray and our thanks go out to all first responders who worked countless hours to save the city from further damage.

    As a company we have decided not to set up at evacuation centres. We have taken a pro-active approach and have contacted all of our personal lines customers who had a Fort McMurray address by telephone or email. We have issued cheques for additional living expenses for these people. More than 85% of our customers already have a cheque in hand. If, for some reason, you have not heard from us, or require further assistance, please call us at 1-800-272-5614.

    We have met a lot of you this past week, and know these are tough times, but the spirit and resilience we saw showed us that the community will rebuild and continue to make Fort McMurray a great place to live.

    Gene Paulsen

  • We are distributing Emergency Assistance Cheques

    May 10, 2016 (Edmonton, AB)

    Edmonton Office Location:
    10709 Jasper Ave NW
    Edmonton, AB T5J 3N3

    Calgary Office Location:
    14th Floor Encor Place
    645 7 Ave SW
    Calgary, AB T2P 4G8

    Our Office Hours:
    Monday to Friday 8:00 AM - 4:30 PM



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