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COVID-19 - Your Insurance Questions Answered

Amid the circumstances surrounding COVID-19, we have put some measures in place that align with the direction and advice of our government and health officials.

We are leveraging the technology available to us to allow many of our staff to work from home and ask that you be patient while we navigate these unprecedented and challenging times. However, please rest-assured that Peace Hills remains committed not just to providing exceptional service to our customers and brokers, but also holds a genuine concern for your health and safety.

 

Is Peace Hills still open?

While insurance is an essential service and we have no intention of shutting down, our doors are now indeed closed to the public as of Tuesday, March 31st unless you have made an appointment. You can still contact us during our regular business hours and be directed to the appropriate person.

 

Can I delay my insurance premium payments?

Peace Hills understands that these may be financially challenging times for many of our customers. Please contact our billing department at billing@phgic.com if you have concerns about upcoming payments due to the current economic circumstances related to COVID-19.

 

Can I still make payments in person?

Per the advice from medical professionals, Peace Hills staff are practicing social distancing in the office and we ask that customers refrain from visiting unless you have made a pre-arrangement to do so. We encourage utilizing our online self-serve payment options at this time. You can make a payment on our website here.

 

I need to file a claim/I am in the middle of a claim. Will this be impacted?

Our claims department remains open and ready to assist. Click here for instructions on how to get started and here for some related FAQs. You may experience some delays with respect to your claim as we work to ensure the health and safety of our staff, service providers, and you, our valued customer. If you have any questions or concerns about an existing claim, please contact your adjuster.

Note that our 24/7 emergency claims number is still in full effect. If you have a claims emergency outside normal business hours, we can be reached from anywhere in North America at 1-800-272-5614.

 

I was in a car accident and my vehicle requires repairs. Are body shops still open?

As of now, we have not been made aware of any major body shop closures. This decision lies solely with each shop individually and we will update this page as necessary. We do, however, anticipate delays in the repair cycle as shops and parts factories and sellers may be operating with reduced staff. Please contact your adjuster if you have any questions or concerns regarding your claim.

 

My business had to temporarily cease operations. Do I have any coverage for this?

This is the most common question we have received. Peace Hills’ business interruption forms provide coverage only when there has been direct physical loss of or damage to building(s), equipment, or stock. Without direct physical loss or damage to a customer’s business, there is no coverage.

We have received many other questions regarding specific coverage and would like to acknowledge that we hear your concerns. However, Peace Hills considers a variety of factors to offer the right coverage for you and/or your business, which makes each policy unique. Please review your policy and contact your broker if you have any questions.

 

How can I keep up to date on any changes that might impact me?

⪧ Follow Peace Hills Insurance on Twitter and LinkedIn
⪧ Bookmark this page in your Internet browser
⪧ Contact your insurance broker

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