Property Claims Telephone Adjuster

We currently have a fulltime, permanent position available for a Property Telephone Adjuster in our Edmonton Claims department.  The successful candidate will evaluate, negotiate and settle claims arising under personal lines, farm and commercial policies. The Property Telephone Adjuster handles claims in the four western provinces as well as the three northern territories.  This is an excellent opportunity for someone who is starting their career as an adjuster or someone that is looking to shift their career to a different direction.


Primary Duties and Responsibilities:

⪧ Gather and assess information to make coverage determinations
⪧ Explain coverage and claims process to insureds and claimants
⪧ Determine liability and look for opportunities to subrogate
⪧ Collect and review documents and other relevant information
⪧ Set, evaluate, and maintain appropriate reserves
⪧ Retain and / or coordinate the retention of appropriate external resources
⪧ Oversee, monitor and control costs associated with external resources
⪧ Verify accounts and issue payment on a timely basis
⪧ Use a file diary system to proactively move file forward.
⪧ Identify red flags and liaise with Special Investigations Unit
⪧ Communicate with brokers and underwriters
⪧ Fully document claim file in a clear and concise manner
⪧ Various other duties as required


Required Qualifications:

⪧ Minimum of  1-2 years of experience in an insurance customer service environment supplemented with post-secondary education and/or working toward a CIP or FCIP designation 
Ability to negotiate and critically analyze information and be decisive
⪧ Candidates who possess knowledge of property insurance are preferred
⪧ Highly developed interpersonal, organizational and time management skills
⪧ Strong written and verbal communication skills

Working at Peace Hills

Peace Hills understands that by reducing work-life struggles, individuals can enjoy a healthier lifestyle while improving productivity at work. Ensuring an appropriate work/life balance and a collegial and supportive office environment are just a couple of ways we do this.

If you are interested in this great opportunity to build your career submit your resume, stating the position you are applying for, to Peace Hills Insurance at

We thank all applicants for their interest, however only those candidates shortlisted will be contacted.

Application Deadline: August 28, 2020