Manager, Broker Experience

We currently have a permanent, full-time opening for a Manager, Broker Experience  located in our Edmonton office. Reporting to the Vice President of Underwriting Operations and Distribution, the Manager, Broker Experience is responsible for creating and improving the digital tools and platforms that our broker partners use, ensuring their experience is seamless and efficient. This includes supporting the broker portal, managing broker files, overseeing a team that is focused on broker training and auditing digital systems as well as developing training materials, supporting broker communication and service as a subject matter expert on our Broker Management Systems integrations.  This role also leads our marketing team, organizational brand promotion and  the content of our broker facing website.

More specifically, the responsibilities would include the following:

What You’ll Do:

• Lead and support the team managing the Company’s broker portal, ensuring timely and effective issue resolution;
• Oversee the maintenance of the broker file management, ensuring accuracy, compliance, and up-to-date broker data;
• Develop and implement broker training programs to improve adoption of digital platforms and tools;
• Provide leadership to the marketing team who is responsible for promoting  Peace Hills, enhancing our broker communication as well as  maintenance of the broker-facing websites;
• Act as a subject matter expert on Broker Management Systems integrations, providing  support and assistance to brokers;
• Participate in execution of the operational digital initiatives;
• Manage relationships with Broker Management System vendors, ensuring platform compatibility and effective broker support;
• Partner with Regional Directors, Underwriting Operations, and IT to ensure digital initiatives align with business objectives;
• Identify inefficiencies in broker digital workflows, recommending and implementing enhancements;
• Track adoption rates, system performance, and broker feedback to drive continuous improvement.

What You’ll Bring:

• Proven leadership experience with the ability to manage teams and collaborate cross-functionally;
• 7 years’ insurance industry experience required as well as CIP/FCIP designation;
• Guidewire experience would be considered a strong asset;
• Experience in broker relations, digital platforms, or underwriting operations within the insurance industry;
• Strong understanding of Broker Management Systems and digital tools used in the broker distribution channel;
• Excellent communication and problem-solving skills to support brokers and internal stakeholders effectively;
• Experience in marketing, website management, training development, or digital transformation initiatives is an asset.

What You'll Experience:

• Competitive base pay with annual bonus eligibility
• Healthy work-life balance including a day off every 4 weeks
• Matching contributions to your Registered Pension Plan
• Personal insurance reimbursement
• Social events held throughout the year
• Celebration of your team’s achievements each year with an annual staff appreciation event
• A career in a stable and essential industry, at a company with an exceptional corporate culture and opportunities for professional development and advancement

Why Peace Hills:

Peace Hills General Insurance Company has been serving Western Canada since 1982 with home, auto and business insurance products. Our head office is in Edmonton, Alberta, with branch offices in Calgary and Vancouver. We currently employ over 300 staff who work with more than 1,000 broker offices across British Columbia, Alberta, Saskatchewan, Manitoba, the Northwest Territories, Nunavut and Yukon Territory.

Peace Hills is proudly owned by the Samson Cree Nation, and it is through Wahkôtowin – a Cree word that means “kinship” and the interconnectedness of all beings – that we are and continue to be a respected insurer that provides creative and responsive solutions.

Ready to apply? Send your resume and cover letter to hr@phgic.com
This job posting will remain open until a suitable candidate is found.