Claims Supervisor (Property)
We currently have a fulltime position available for a Claims Supervisor within our Property division. Based in Edmonton and reporting to the Property Claims Manager, the successful candidate will apply their technical expertise while providing leadership and guidance to our team of Adjusters and Examiners whose assignments extend across the four Western Provinces and the three Northern Territories.
Primary Duties and Responsibilities
⪧ Provide advice, coaching and guidance to the team on all claim matters and claim file management
⪧ Ensure timely and appropriate distribution of work
⪧ Monitor performance of staff to ensure the proper and timely handing of files by reviewing team’s adherence to handling protocols and achievement of client service standards
⪧ Provide input to manager with respect to performance reviews and evaluations
⪧ Participate in the recruitment and onboarding process
⪧ Hold regular one-on-one meetings with team members
⪧ Support exceptional service standards through direct communication with insureds, brokers, vendors and other departments
⪧ Use analytics to identify and implement value-enhancing processes
⪧ Support and reinforce the goals of the management team
⪧ Post-secondary education and CIP designation (or working towards)
⪧ Minimum 7 years relatable experience
⪧ Exceptional written and verbal communication skills
⪧ Sound judgement and the ability to make difficult decisions on complex issues in a timely fashion
⪧ Experienced at delivering exceptional customer service
⪧ Demonstrated ability to juggle multiple priorities in a fast paced, dynamic environment
⪧ Previous supervisory experience would be an asset
Working at Peace Hills
Peace Hills understands that by reducing work-life struggles, individuals can enjoy a healthier lifestyle while improving productivity at work. Ensuring an appropriate work/life balance and a collegial and supportive work environment are just a couple of ways we do this.
If you are interested in this opportunity, submit your resume stating which position you are applying for to Peace Hills Insurance to firstname.lastname@example.org. This position will remain open until a suitable candidate is found.
We thank all applicants for their interest, however only those candidates shortlisted will be contacted.
Application Deadline: April 15, 2021