Claims Manager, Auto/Casualty

We currently have a fulltime position available for a Claims Manager in our Edmonton Claims department.  Reporting to the Vice President, Claims, the successful individual will provide leadership and guidance to employees within the Auto/Casualty Claims Department as well as will focus on cultivating and maintaining relationships with third party service providers, including Independent Adjusters. The Claims Manager shares responsibility in supporting the strategic directions and achieving those goals within the Claims Department.

In order to be successful:

⪧ Your leadership and technical expertise will allow you to provide strong leadership, technical direction and advice to team members on a wide variety of claims matters. 
⪧ You’ll manage the team in all aspects, providing effective guidance and mentoring, and ensuring appropriate training.
⪧ A strong background in claims, particularly in auto, section B and casualty will be necessary to monitor, achieve and maintain company service standards while ensuring the team understands and complies with relevant regulations.
⪧ Your interpersonal and communication skills will assist you in liaising with Brokers, and other stakeholders.
⪧ Your deep understanding of the industry and your area of expertise will be required as you oversee large losses and provide  instruction to senior staff as it relates to examinations and mediations.
⪧ You will draw upon your commitment to exceptional customer service when responding to customer enquiries with respect to claims decisions.
⪧ Your ability to think analytically will assist you in developing various reports, conducting analysis, and making thoughtful recommendations. 
⪧ A commitment to continuous improvement is important as you will conduct file audits and develop summary reports.
⪧ Strong initiative and a ‘get it done’ attitude will be of importance as you lead projects and see them through to completion.

Required Qualifications

⪧ Minimum of 10 years’ experience in the insurance industry, with minimum 5 years at a management level
⪧ Advanced knowledge of policy wordings and relevant legislation.
⪧ Expertise specifically in auto, section B and casualty claims.
⪧ Post-secondary degree or equivalent combination of post-secondary education and experience
⪧ CIP or FCIP designation
⪧ Innovative, forward thinker able to manage multiple priorities
⪧ Proven leadership skills
⪧ Advanced written and verbal communication skills; able to present material and communicate in front of groups
⪧ Strong analytical, problem solving skills, and confidence in decision making
⪧ Exceptional ability to build and maintain relationships
⪧ Exceptional Negotiation skills
⪧ Commitment to continuous improvement

Working at Peace Hills

Peace Hills understands that by reducing work-life struggles, individuals can enjoy a healthier lifestyle while improving productivity at work.  Offering a collegial work environment and a work-life balance are just two of the ways we do this.

If you are interested in this opportunity, submit your resume stating which position you are applying for to Peace Hills Insurance to

We thank all applicants for their interest, however only those candidates shortlisted will be contacted.


Application Deadline: May 15, 2020